FAQs
Flowers & Subscriptions
Where do all your flowers come from?
We receive daily shipments of flowers from our supplier in Tamil Nadu who ensures our required quality standards with packaging, shipping etc.
How is the subscription option better than the one time delivery ?
With our subscription service, you save AED 20 dhs on your total bill!
What is phool-proof packaging?
The lifecycle of flowers, especially Indian flowers, are pretty short. We also understand that you might order the flowers in advance to use them later on. So, we came up with the idea of removing all the moisture from them and placing them in airtight ziploc bags that you can pop in your fridge so that they remain fresh until you want to use them.
Can i come have a look at the flowers?
We do not have a retail store at the moment. Feel free to reach out to us on Whatsapp for whatever pictures you may need or queries you may have
Billing
How can i pay?
We accept payment through card from all major banks, regionally and internationally.
Can i pay cash on delivery?
Unfortunately, we do not have an option for Cash on Delivery.
Shipping
How long does my order take to arrive after placing the order ?
Dubai - All orders placed before 2 pm will be delivered the same day.
Abu-Dhabi , Sharjah, Ajman - All orders placed before 11:30 am will be delivered the same day between 5pm - 9 pm
Orders placed after 12 pm will be delivered the next day between 5pm - 9pm
What if I need my flowers urgently?
Contact us on our call or Whatsapp number and we'll let you know if it's possible!
What if I need my flowers urgently?
Contact us on our call or Whatsapp number and we'll let you know if it's possible!
Return and Refund policy
I don't need my flowers anymore. Can i return them?
We have a very strict no-refund and no-return policy for fresh flowers. Flowers when shipped from india could have a few minor defects.
However if you feel like you are not satisfied with your order, please reach out to us so that we can initiate necessary action.